October, 2019 – NEBC member Jeff Heeter, owner of Spokane Environmental Solutions, tells us how he’s learned to make sure everyone on the team gains a sense of accomplishment, and a little more about his company.
Tell us about the beginning and founding of Spokane Environmental Solutions. I saw an opening in the market for a do it all company. SES has evolved quicker than expected to my vision for a full-service environmental firm. Our capabilities are expanding rapidly, and we are receiving great feedback from the industry.
What are 3 words to describe your company? Reliable, Quality, Versatile.
What do you find most challenging at your company? We have been putting great effort into building a brand and reputation in the industry. Myself and our team members have always had positive images in the market, but it does not translate immediately to the company. This is something we consciously work to improve and put quite a lot of effort into by elevating our level of service and quality at every opportunity.
What is the favorite part about working for your company? I enjoy the ability to positively shape the culture. Life is too short to work for a company or boss where you hate going to work every day.
What has been your favorite project at your company? I enjoy installing remediation systems, I have a great comfort level in our ability to anticipate our clients’ needs down the road on these types of systems and a little extra effort or forethought into how the system will be operated and maintained over the years is always appreciated by our customers.
What is on your wish list for the next 5 years for your industry? I would like the environmental industry to embrace the benefits of using a design-build project team for environmental remediation projects. I truly believe the project delivery method of design-build by including the contractor from the beginning has multiple benefits that can offer much value to these projects.
What has your involvement been with NEBC? I have been attending NEBC meetings and conferences for the last few years. I enjoyed them so much that I have been working with Gregg and the rest of the NEBC team to increase their presence in Spokane.
How do you balance your career and family? I have had to be very intentional about balancing my career and family. In order to do this, I started a business to escape the emergency response industry. The extra work and stresses of owning a business are nothing compared to the travel required for response.
What are your interests outside of work? I enjoy spending time with the family wherever they wish to be. Currently we spend much time on the side of soccer fields watching our kids play all over the Northwest.
What’s the best piece of advice someone has given you? I don’t know if it is something someone told me or if I have learned it over the years, but I am constantly passing along the idea of valuing others’ experience and ideas about how to complete a project. If everyone feels as if their opinion is valued and they have a stake in the project, things just happen, and everyone walks away from a job with a sense of accomplishment.